General Terms & Conditions
Version 3.16 Last revised 18th of March, 2014
1.1 Redbet Gaming is a company registered 6 March 2008, under the laws of Malta; Registration number: C 43731 registered address: Redbet Gaming Ltd, 85 St John Street, Valletta, VLT 1165, Malta. Redbet Gaming Ltd is trading under the name Redbet (accordingly any reference to Redbet shall be construed as constituting a reference to Redbet Malta). Redbet Gaming Ltd includes the brands www.Redbet.com, www.Whitebet.com and www.Heypoker.com
1.2 Redbet Gaming Ltd was awarded a Class 1 on Class 4 license, numbered LGA/CL1/435/2007, issued on the 23rd December, 2009, operating on NetEntertainment Casino platform, a Class 1 on Class 4 license, numbered LGA/CL1/438/2011, issued on the 16th of May, 2012, operating on Microgaming Casino platform, a Class 1 on 4 license, numbered LGA/CL1/858/2012, operating on NYX Interactive casino platform, and a Class 3 license, numbered LGA/CL3/436/2007 operating on Boss Media Poker, issued on the 23rd of December, 2009. Redbet Gaming Ltd offers Sportsbetting under a Class 2 license, numbered LGA/CL2/438/2010, issued on the 24th June, 2011. All the licenses have been issued by the Lotteries and Gaming Authority of Malta and are also regulated by them (www.lga.org.mt). The live casino product is not licensed and regulated by the Lotteries and Gaming Authority of Malta. The live casino software provider Evolution Gaming is certified by the Alderney Gambling Control Commission.
1.3 This agreement establishes the terms and conditions for the contractual relationship between Redbet and any person registering with the company, known as a Player. Each person is required to accept these terms and conditions when registering for an account with Redbet and is bound by them throughout the existence of the relationship. The terms and conditions may be changed periodically and any changes will be communicated to the player. Each person can only bet if he/she is in accordance with the changes.
1.4 We will periodically update the T&Cs, any changes will be communicated to players and will need to be accepted by them.
1.5 The contractual relationship is between the registered Player and Redbet Gaming Ltd and is governed by these terms and conditions and by the Laws of Malta.
1.6 In the case of any dispute between the English language version of the terms and conditions and versions in other languages, the English language version shall prevail. Rules, guidelines, offers and any other information on this website may be presented in several languages for information purposes only.
1.7 It is recommended that you print a copy of these Terms and Conditions and the Games rules for your records and store them in an easily accessible place.
1.8 Games provided by Betsoft Gaming Ltd are subject to the Alderney Gambling Control Commission and are hence not under the supervision of Malta’s Lotteries and Gaming Authority. They may be provided with their own terms and conditions. In case of conflict between them and these Terms and Conditions, such terms and conditions shall prevail.
2. Account Rules
2.1 Any Player applying for an account must be at least 18 years old or in the case of Estonia not less than 21 years of age.
2.2 Residents of the USA, France and French territories, Denmark, Spain, Turkey, or residents in jurisdictions that prohibit online gambling cannot register as Players with Redbet.
2.3 The Players of Redbet agree to abide by these terms and conditions at all times, and also confirm that they are:
- not acting in the interests of any third party;
- not utilising funds originating from any criminal activity or activities;
- not utilising bank accounts, debit cards, credit card/s they are not authorised to use;
- not going to attempt to hack the website or, to alter its code in any way;
- not utilising any means of effecting payment that isn't directly owned by the Redbet account holder;
- not using a Redbet account registered in someone else name;
- not going to take part or organise any criminal actions against Redbet, its affiliates, and its Players.
2.4 In the event of a Player not respecting one or more of the rules as mentioned in 2.1,2.2 and 2.3, Redbet will close the account and may confiscate the available funds.
2.5 It is the responsibility of the Player to verify that when opening an account and conducting business with Redbet they are not breaking any laws and are of legal age to gamble in their jurisdiction
2.6 In order to open an account with Redbet, the prospective customer must correctly fill in the Registration Form found on the website and read and accept the terms and conditions as found on the website www.redbet.com. During registration the player must provide Redbet with his/her correct full name and address, e-mail and phone number.
2.7 The Player must submit the correct information during his registration. The Player also agrees to update this information should there be any changes to their personal data provided.
2.8 The Player is restricted to opening only one account or having one active account. If you create, or try to create, more than one account on any brand, Redbet Gaming Ltd may block or close any or all of your accounts at its discretion. Should Redbet Gaming Ltd decide to leave one of your accounts open, then your remaining balance, if any exists, will be transferred to this account. Redbet may deduct an administrative charge of 10% (minimum EUR 30) for each account opened. We may also deduct other funds if applicable and according to our Terms and Conditions. All player accounts are personal and it is prohibited to sell, transfer and/or acquire accounts to/from other players.
2.9 Redbet may, at its own discretion and without having to provide any justification, refuse to open an account
2.10 Redbet reserves the right to close your account and to refund to you the available balance at its absolute discretion and without any obligation to state a reason or give prior notice.
2.11 All accounts are opened and transacted in Euro currency;
2.12 Players must not treat Redbet as a financial institution. No interest is paid on any funds, irrespective of the amount, held in the Player’s account.
2.13 It is the responsibility of the player to keep track of winnings and report them to the proper authorities, if the player resides in a jurisdiction where those winnings are taxable.
2.14 During the registration process the Player will be able to choose his username and password. This password may be changed by the Player at any time.
2.15 The Player must keep his Username and Password secret at all times. In this respect, Redbet advises the Player not to write down his username and password in a way that can be easily found or used. Redbet also advises the Player not to leave his computer unattended when logged in so that he can avoid any one using his account without his consent. Redbet also advises the Player to construct a password with a minimum length of six characters which contains, as a minimum, upper case and lower case alphabetical characters and numbers. Registration will be conducted using secure server encryption.
2.16 If a bet/s is placed or a hand is played using the username and password of a Player it will be considered to have been made by that Player and therefore to be accepted and valid.
2.17 Redbet retains the right to examine and confirm the identity of its Player. When deemed necessary, Redbet will request that documentation proving the Player’s identity is forwarded to its offices. At a minimum, a player must have his identity verified before being able to effect a withdrawal of over €2300. Examples of documentation requested could be certified copies of photo id’s, bank statements, references, last utility bill, photocopy of credit card, etc.
2.18 If an account remains inactive for a period of 30 months or more, Redbet is obliged to report such accounts to the Lotteries and Gaming Authority, in accordance with the Remote Gaming Regulations. Redbet may be asked to transfer any outstanding balances to the care of the Authority.
2.19 Redbet Gaming Ltd reserves the right to impose a monthly fee of €5 on any account that has been inactive for more than 12 months, until the account balance reaches zero or the account becomes active.
2.20 Redbet Gaming Ltd, will, 30 days prior to any fees being incurred, inform the account owner that an inactive fee is about to be charged on the account.
2.21 A player may request reimbursement of inactive account fees paid if the account is activated as long as such activation is done not later than three months from when the last fee was incurred and the reimbursement can amount to a maximum of six months of inactive fees.
3. Deposits, Transfers and Withdrawals
3.1 Deposits can be made into the account by bank transfer, credit card (Visa and Mastercard), Neteller or Moneybookers. The name on the credit card or the bank transfer should be identical to that of the Player receiving the funds. If this is not the case the deposit will be rejected and the funds paid back. Any charges levied by the banks/payment gateways will be deducted from the reversed amount.
3.2 When depositing by credit card your credit card account will be debited immediately upon completion of the transaction.
3.3 It is also suggested that you print all transaction data and keep it readily accessible for your own records.
3.4 Minimum deposits:
- €20 on deposits made via a Moneybookers account
- €20 for deposits made by bank transfer
- €20 for deposits made by credit card
- €10 for deposits made by Webmoney
- €20 for deposits made by Neteller
- €20 for deposits made by Przelewy24
3.5 Deposit Fees:
- 2.5% Fee for Credit Card deposits
3.6 Any funds deposited must be utilised for the placing of bets. All transactions are monitored for money laundering activities and any suspicious activity on an account could lead to the Player being reported to the relevant authorities and freezing of the funds and could also lead to the closure of the account and confiscation of the funds.
3.7 The Refund Policy of Redbet is to not to effect any refunds. However, it remains at management’s discretion to determine whether a refund request for a deposit made should be entertained.
3.8 Bonuses can from time to time be placed into the Player’s account as part of a sales promotion/marketing campaign. These bonuses cannot be withdrawn/paid-out but must be used for the placing of bets. A bonus must be used within a certain time limit of it being placed in to the account or else it will be withdrawn. More details of each bonus scheme will be published on the website.
3.9 The Affiliate must get all marketing or bulk emails pre-approved by Redbet prior to sending. Failure to do this may result in termination of the affiliate agreement and withholding of any commission.
3.10 The Affiliate must inform Redbet of any relative or player using the same IP address as the affiliate. This must be done without exception and any players not declared or approved in advance will be removed from the affiliate account, commission withheld and may result in termination of the affiliate agreement.
3.11 Funds cannot be transferred from the account of one Player to the account of another Player.
3.12 A Player can at any time log in to his account and view a statement of his account which would show all transactions effected on that account, namely deposits, bonuses, winnings, bets and withdrawals. Should the Player notice any mistakes he should notify Redbet immediately so that the mistake can be rectified. The Players should report such a mistake within 90 days from when the mistake first appeared on the statement available on the website.
3.13 At any time, the Player can decide to withdraw part or all of his funds from his account by selecting from the various options made available by Redbet. Depending on the currency and on the chosen withdrawal option, certain transaction fees may apply. All bank or payment processor fees will be borne by the Player. Once all the available funds have been withdrawn, the Player has the right to close his Redbet account if he/she wishes to do so.
3.14 Withdrawals can only be paid out to the account from where the player's deposit originated. We understand that at times this is not always possible for technical and/or policy reasons which are beyond our control. In these cases only we will effect the withdrawal to alternate accounts in the name of player.
3.15 Minimum Withdrawals:
- The minimum amount for a withdrawal which is effected by bank transfer is € 20 (twenty Euros)
- The minimum amount for a withdrawal which is effected by Moneybookers is € 20 (twenty Euros)
- The minimum amount for a withdrawal which is effected by Neteller is € 20 (twenty Euros)
- The minimum amount for a withdrawal which is effected by Webmoney is € 20 (twenty Euros)
- The minimum amount for a withdrawal which is effected by Credit Card is € 20 (twenty Euros)
3.16 Withdrawal Fees:
- € 15 (fifteen Euros) for all bank transfers outside Europe
- € 15 (fifteen Euros) for all manual transfers from a players account
- 2% Fee for bank withdrawals, with a minimum fee of €1.5 and a maximum of €2.5
3.17 Redbet will do its utmost to process any withdrawal requests within 1-5 working days from receipt of such request.
3.18 Bank transfers might take between 1 and 4 days to be processed by the bank.
3.19 The Player acknowledges that Redbet may only entertain withdrawal requests once it is satisfied about the Player’s identity.
4. General Betting Rules
4.1 A bet can only be placed by a registered Player.
4.2 A bet can only be placed over the Internet.
4.3 A Player can only place a bet if he has sufficient funds in his account with Redbet.
4.4 The bet, once concluded, will be governed by the version of Terms and Conditions valid at the time of the bet being accepted.
4.5 A bet is made at fixed odds at the time of clearance by Redbet, unless otherwise stated. The Player acknowledges that all bets placed by him/her are actually a combination of one or more fixed odds bets. The exact combination of odds is shown in the betting slip.
4.6 The Payout of a winning bet is credited to the Player’s account, consisting of the stake times the odds at which the bet was played.
4.7 Redbet reserves the right to adjust a Payout credited to a Redbet account if it is obvious that the Payout has been credited due to an Error.
4.8 A bet, which has been placed and accepted, cannot be amended, withdrawn or cancelled by the player.
4.9 The list of all the bets, their status and details are available to the Player on the website.
4.10 A mistake regarding the details of a bet or bets will not influence the validity of the bet. If the pool/fund on which the bet has been placed is incorrect then this will automatically void the bet.
4.11 When the Player places a bet he/she acknowledges that he/she has read and understood in full all of the terms and conditions and game rules regarding the bet as stated on the website.
4.12 Redbet manages the Player’s account, calculates the available funds, the pending funds, the betting funds as well as the amount of the winnings. Unless proved otherwise, these amounts are considered as final and are deemed to be accurate.
4.13 The Player is fully responsible for the bets placed. Redbet will never question the Player about the relevance of the bets they wish to place and will not be held responsible for the possible mistakes that could have been made during the placing of such bets.
4.14 Winnings will be paid into the Player’s account after the final result is confirmed. However, Redbet reserves the right to set aside any winnings should there be investigations into the result of a pool resulting from a suspicion of criminal activities that may have affected the result of the pool. If the irregularity is confirmed then Redbet retains the right to void any related bets.
4.15 Should Redbet become aware that a Player has placed a number of bets from different accounts he has irregularly opened, all bets will be voided. Redbet retains the right to take further action as deemed necessary.
4.16 If bets, which exceed the stated amounts, are erroneously accepted, the excess amount will be disregarded and the bet amount placed will be revised accordingly and the difference paid back to the Player.
4.17 The Player affirms that he/she is not part of a betting syndicate, where several parties are involved in placing bets in order to evade the rules of Redbet.
4.18 Unless otherwise stated, all bets on Redbet are according to the regular time result of a match.
4.19 Statistics or editorial text published at the Redbet site is added information and Redbet does not acknowledge or accept any liability whatsoever if the information is incorrect. It is the Player’s responsibility to be aware about circumstances relating to an event.
4.20 If a bet is declared void, the stake will be returned to the Player. Bets are declared void if the match has been postponed or abandoned, unless otherwise stated.
4.21 Redbet reserves the right to declare a Bet void, totally or partly, if it is obvious that:
- Bets have been offered, placed and/or accepted due to an Error;
- Bets have been placed after the event has started (Live betting excluded);
- Syndicate betting has occurred;
- Influence Betting, where the Player has influenced the outcome of the match in any way, has occurred;
- The result has been affected by criminal actions – directly or indirectly.
4.22 If a bet in an accumulator is declared void, it will be evaluated as “won” at odds 1.0, which means it is still possible to win the accumulator depending on the remaining bets.
4.23 Redbet reserves the right to adopt special rules, applicable for particular matches or events that may be contradictory to the Betting Rules. Such special rules may either be published herein under “Sportsbetting Special Rules” or in conjunction with published odds for particular matches or events. In the event of ambiguity, priority is as follows:
- Rules published in conjunction with an offer.
- Rules published under “Sportsbetting Special Rules”
- Rules published under “General Betting Rules”
4.24 Communication errors do occasionally happen. The way our system works is that the bet is confirmed only when it is received on our servers in Malta. Should there be a break in communication after you place your bet and it has been received on our servers it will still participate in the active game. You will be informed whether you have won or lost once communication is re-established. If the bet is not received at our servers then it will not participate and the bet amount will not be taken from your account with us.
4.25 A Player unsatisfied with matter relating to a bet with Redbet shall notify either Redbet or the Partner within 30 days after the transaction took place. Notification made after the said period will be disregarded. Such a notification shall be made in writing.
4.26 The Player accepts that he/she considers him-/herself to be adequately informed of his/hers possible exposure by the details given on the betting slip.
4.27 The player accepts that any amounts lost under any bet should not under any circumstances be recoverable from the Company.
5. Other Betting Terms
5.1.1 Without restricting our ability to rely on other remedies that may be available to us, we will suspend or terminate your account or cancel any unsettled bets at our absolute discretion if: (i) we suspect that you are engaging in illegal or fraudulent activity while using our Sportsbook; (ii) we suspect you are breaching any term of this agreement; (iii) we suspect you are acting in a manner that is detrimental to the conduct of our business; or (iv) we suspect that you may be having difficulties obtaining credit.
5.1.2 Irrespective of whether we suspend or terminate an account and notwithstanding any other provisions in these terms and conditions, we may decide to cancel and void any outstanding bets at our absolute discretion where (i) there is a technological failure, or (ii) you have breached any terms and conditions in this agreement.
5.2 Applicable thresholds: Minimum and maximum amounts.
5.2.1 You may only place orders with a minimum stake of EUR 1 in Odds betting.
5.2.2 You may not place any bet that results in your Reserved balance exceeding your Available balance.
5.3 Sports betting Special Rules
126.96.36.199 A bet is valid if at least one set is completed, other the bet is declared void.
188.8.131.52 If a competitor forfeits a match after the first set is completed, set betting will be settled as the winner won all the remaining sets.
184.108.40.206 If a match is not completed all over/under bets will be declared void.
220.127.116.11 If a match is postponed, bets are valid until it has been played as long as it starts within 24 hours. If a match is cancelled, bets are declared void.
18.104.22.168 If any competitor is replaced in a double match, all bets will be declared void.
5.4.1 A bet on Basketball is determined on the Result after the so-called extra time, unless otherwise stated.
5.5.1 A bet on baseball is determined on basis of the final result. A bet is declared void in the event that the Result is declared tied.
5.5.2 If the so-called starting pitcher is replaced before the game has started, all bets on the match are void.
5.6.1 Booking points are calculated according to this schema: Yellow = 10 pts, Red = 25 pts.
5.7 American Football
5.7.1 A bet on American Football is determined on the basis of the Result after the so-called extra time, subject to no less than 55 minutes having been played. A bet is void in the event that less than 55 minutes have been played.
5.7.2 All games must be played on the scheduled date and venue. Otherwise all bets on the game will be void.
5.8 Live Betting Rules
5.8.1 Redbet does not assume liability for transmitted errors of betting data and results. No claim for damages can in any instance be made because of incorrect, delayed, manipulated or abusive transfer of data on the internet or because of other transmission errors of data and results.
5.8.2 Be sure to check your slip before you confirm your bet. All bets are final upon acceptance.
5.8.3 Redbet also reserve the right to suspend betting during an event due to failed transmission or other technical related issues or if we suspect fraud.
5.8.4 The deadline for placing bets may vary between different events. We do not tolerate deliberate and repeated incidents of late betting, this will be considered to be fraud and we will deal with it accordingly. Redbet assume no responsibility for typing, transmission and/or evaluation errors. To enforce this, there will be a five second delay on any bet placed on live odds.
5.8.5 Redbet assumes no liability for the accuracy of live scores, statistics or other information/data that we provide for the live betting.
6.1 Redbet and the Redbet logo are registered trademarks of Redbet Gaming Ltd. Any unauthorised use of the brand and/or the logo of Redbet could lead to legal prosecution by Redbet.
6.2 All of the contents found on the website pages of www.redbet.com as well as its URLs are owned by Redbet Gaming Ltd. Any unauthorised reproduction or use of this URL address or of the contents of the Redbet website could lead to legal prosecution.
6.3 We are the sole owner of the rights to our technology, software and business systems.
6.4 Your registration and use of our website confers no rights whatsoever to the intellectual property contained in our site. Players agree not to use any automatic or manual device to monitor or copy our web pages or any content therein. Any unauthorised use or reproduction may be prosecuted.
7.1 Redbet is only liable for gross negligence or deliberate actions carried out by its management, employees or vicarious agents.
7.2 Redbet is not responsible for the services, pages or contents of websites to which links may be provided from time to time from the Redbet website.
7.3 Redbet is not responsible for any consequences resulting from major incidents such as any strike, terrorist activities, political crisis, war, and saturation of the telecommunication networks, natural catastrophe; which could lead to a total or partial reduction, to the access to its services, on Internet or by phone.
7.4 Redbet is not to be held responsible for the consequences caused by the breakdown of any device or software, directly managed or outsourced, which could lead to a total or partial reduction to the access of its Services, via Internet or by phone.
7.5 In the event of any mistake or negligent act from Redbet's part, in relation to these Terms and Conditions, the compensation available to the Player would never be any higher than the available funds on the Player’s account or the amount of the bets involved in the mistake or negligent act.
7.6 Should one or more term or condition of this agreement be declared void by a recognised Court of Justice, then the remaining Terms & Conditions would retain their validity.
7.7 These Terms & Conditions represent the whole of the agreement between Redbet and the Player, and replace any previous written or verbal agreement, communicated by Redbet.
7.8 Redbet does not accept any liability whatsoever for damage to a Player or a third party which arises directly or indirectly from a mistake, misprint, malfunction of software on the Redbet website or that of any of its affiliates and/or partners.
8.1 Redbet Gaming Ltd has notified the Commissioner for Data Protection that it is processing personal data in accordance with the Data Protection Act, 2001 of the Laws of Malta.
8.2 Redbet will only process your personal data for the purposes for which it collected it, namely to provide you with an online betting service. Redbet does not normally share your data with any other parties outside the company, however, at times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.
8.3 You also have a right to stop receiving marketing information. You may do this by just removing the tick mark in the Profile page when you login.
8.5 Should you not be satisfied with the way your complaint was resolved or handled you may escalate directly to the Lotteries and Gaming Authority of Malta by sending them an email on email@example.com
9.1 Redbet will endeavour to make a Player’s experience with us an enjoyable one. However, there may be occasions where a Player may feel dissatisfied with the quality of our product/s or of our customer service. A Player may raise a complaint by sending an email to our Customer Service at firstname.lastname@example.org. We will endeavour to tackle complaints within 48 hours of receipt.
9.2 Should you not be satisfied with the way your complaint was resolved or handled you may escalate directly to the Lotteries and Gaming Authority of Malta by sending them an email on email@example.com. However, be advised that LGA does NOT handle any issues regarding our Live Casino
9.3 It is important that only complaints of a serious nature are escalated to the Authority.
10. Ongame Poker Rules
10.1 Prohibited Program policy
10.1.1 Background and purpose
10.1.2 We recognize that people want to become better poker players so they can improve their performance at our tables. There are a number of techniques that can be used to achieve this goal. In our opinion, not all of the existent tools are consistent with "fair play". The purpose of this policy is to separate acceptable techniques of performance improvement from techniques that are prohibited at Redbet.
10.1.3 First of all, we would like to emphasize that education and experience are the strongest ways to develop a more successful game. We encourage this, and recommend worthwhile books, articles and forum engagement for players interested in improving.
10.1.4 We also recognize that numerous software tools are available which promise to help players improve their game performance. After consultation with many of our players, including professional poker players and top poker industry experts, we have decided to clearly separate these programs into two categories:
- Software tools that provide a fair advantage to a player and are allowed;
- Software tools that provide an unfair advantage to a player and are prohibited.
10.1.5 We both warn and promise players that we have a strict policy towards the use of prohibited programs. We have a zero-tolerance policy in effect against "poker bot" usage, data mining*, collusion and other forms of cheating.
10.1.6 We want to keep our games fair for everyone and will take necessary measures to ensure this. For this reason, we reserve the right to change this policy at any time and at our own discretion.
10.2 Poker Bots
10.2.1 We believe that players who use automated "poker bot" programs to make decisions or take actions on their behalf in games are cheating. All players must be comfortable and secure that they are technologically equal in our card room. To ensure this, we have banned the use of these programs.
10.2.2 To be clear, players are prohibited from operating these programs or allowing these programs to operate while logged into their accounts. This prohibition includes all games, including tournaments and ring games, for all currencies, including real money and play money.
10.2.3 Only humans are permitted to play on our site. Artificially-intelligent programs, processes, applications and all other forms of software and hardware - including "Poker Bots" or "Auto Folders" - are prohibited from making game decisions or taking game action on our site, either under their own auspices or under the supervision of a human.
10.3 Data Mining and Statistical Analysis
10.3.1 Through analysis of hand histories, players can learn about patterns, strengths and weaknesses in their game play (and that of their opponents), and determine areas for improvement. We provide comprehensive hand history statistics in our software, but recognize some players want more specific details than that.
10.3.2 Programs that aggregate hand histories to profile a player's own play and/or the play of opponent players at the same poker table are allowed.
10.3.3 PokerTracker and Holdem Manager, for example, are programs that provide detailed statistical analysis of hand histories for beneficial review. As well as personal game play analysis, these programs also compile and profile a player's opponents' play. This is similar to how meticulous players might use our “Player Notes” feature after every hand to compile their own profiles on opponents. As such, these programs are allowed.
10.3.4 Conversely, programs that use statistics not collected by the player himself/herself through ordinary, fair game play, are not allowed. Programs that share data are not allowed. Acquiring hand history in bulk from a third party and use this data in another third party software is also prohibited.
10.3.5 Further, we do not allow players to collude, share hole card information or team up against other players. We also prohibit the use of any software program that facilitates the sharing of this information or player profiles.
10.3.6 PokerEdge and CardAnalyzer, for example, are programs that compile player profiles in a database and then sell subscription access to their systems. These programs allow players to access profile information on players they have never played against, and we believe this provides an unfair advantage. As such, these programs are prohibited.
10.4 Examples of acceptable programs
10.4.1 Acceptable programs include, but are not limited to:
10.4.2 GameTime+, PokerAce Heads Up, PokerOffice, PokerTracker, PokerWeapon, Texas Calculatem
10.5 Examples of prohibited programs
10.5.1 Prohibited programs include, but are not limited to:
10.5.2 PokerEdge, PokerProphercy, PokiBot, StarSpy, WinHoldem
10.6 Supervision and sanctions
10.6.1 We currently have sophisticated processes in place to detect and prevent the use of prohibited programs. This technology is an extension of our anti-collusion security systems, and is deeply integrated with multiple tiers of our client and server architecture.
10.6.2 It is in our collective interest to ensure the safety and integrity of the game and this is part of the security we offer all our players.
10.6.3 We reserve the right to close accounts, seize funds and ban players from playing at Redbet.com for using prohibited programs or cheating.
10.7 More information
10.7.1 Ongame Network nor Redbet does not actively endorse or support any of the listed third party programs, nor do we guarantee anything regarding functionality, reliability/stability or safety of any of the programs.
10.7.2 If you are considering using a program that is not on this list, please e-mail support with information about the program, including its name and a URL where we can find it. After we review it, we will make a decision about whether or not it is allowed.
10.7.3 Programs with the main purpose to exploit or target recreational players will be prohibited in order to maintain a healthy poker ecology. Ongame Network has the right to on a case by case basis classify certain programs as detrimental to our environment and accordingly prohibit them.
|Prohibited programs||Prohibited Type|
|Official Poker Rankings||Miner|
|Omaha High Inspector||Real-Time Calculator|
|Open Holdem Bot||Bot|
|OPI Wizard||Real-time Calculator|
|Poker Table Manager||Miner|
|Poker Table Ratings||Miner|
|Preflop Poker Bot||Bot|
|Sit And Go Shark||Advisor|
|Sit n' Go Brain||Table finder|
|Stud Inspector||Table finder|
|Table Shark||Table finder|
|Texas Auto Fold||Miner|
10.8 Restricted territories
10.8.1 As of July 1st 2011 OnGame no longer allow game play from India and Bermuda.
10.9 Poker Rules
10.9.1 All poker games are played in US Dollar (USD).
10.9.2 Redbet is part of the Ongame Network meaning that the same player may have accounts also with other operators within the network.
10.9.3 It is strictly forbidden for a player to play at the same table with more than one account at the same time. It is also forbidden to join the same tournament with different accounts.
10.9.4 Players from the same household are not allowed to play at the same real money table or 1-table tournaments.
10.9.5 Poker is an individual game where players play for their own interest. Any kind of cooperation between players is strictly forbidden.
10.9.6 Redbet reserves the right at our own discretion to cancel, reverse or adjust any transactions and/or forfeit funds due to any collusion and/or criminal acts.
10.9.7 Chip dumping (when a player deliberately loses hands to transfer money to a partner player) is considered illegal and Redbet reserves the right to freeze accounts involved in chip dumping and also to confiscate funds held in such accounts.
10.9.8 It is strictly forbidden to give away any information about your hand before a pot is finished by communicating with other players. To prevent money laundering and fraud, certain rules regarding cash outs apply. In order to cash out funds that were deposited by himself (for example through credit card, Neteller, bank transfer, Moneybookers or ClickandBuy), Player needs to have raked an amount equal to 10% of the amount he wishes to cash out. In order to cash out funds that were deposited through another method, Player needs to rake an amount equal to 50% of the deposited amount.
10.10 MAP - Multi Account Policy
10.10.1 Ongame Network allows players to register accounts with multiple Network Operators, but has the policy that an individual may only register and play for any single tournament from one of these accounts.
10.10.2 Any player who plays in a tournament from multiple player accounts will be in violation of this Multi Account Policy (MAP) and suffer the following consequences:
- They will be disqualified from a tournament in-progress if the violation is detected in real-time.
- All money in all their player accounts with Ongame Network operators will be confiscated, and the accounts closed.
- They will be permanently banned from playing on Ongame Network.
10.10.3 When these banned players are caught, their money will be confiscated and their account closed.
10.10.4 At Ongame Network's discretion, tournament pay-outs (the distribution of tournament prize monies to winners) can be held for up to 14 days if an investigation is required (though we will try to conclude all investigations within 72 hours). Investigations are predicated on automatic processes and manual checks conducted by separate support and security teams both during and after tournaments.
10.10.5 Where an investigation determines there is or has been a violation of the MAP, all accounts suspected of being involved may be frozen for the duration of the investigation. This means that players will not be able to log in or play, and they will not be able to withdraw or transfer funds. We recognize that this will be an inconvenience and we regret that this may affect innocent players.
10.10.6 Where an investigation requires that tournament pay-outs be held pending distribution to winners, Ongame Network will endeavour to communicate this to all players involved shortly after the tournament concludes.
10.10.7 Ongame Network has the policy of not sharing the results of its investigations. However, where appropriate, both the results and actions being taken will be made available to players through Ongame Network Operators websites. If prizes need to be redistributed, this information will be provided directly to players.
10.10.8 Ongame Network recognizes that it is critically important to provide safe gaming for all our players, and to ensure that our card room is fair. We go to great lengths to eliminate all unfair advantages and are removing the potential advantage provided by using multiple accounts to register for a tournament
10.10.9We also want to be clear that cheating of any kind will absolutely not be tolerated.
11. Tournament Collusion Refund Policy
11.1 This Tournament Collusion Refund Policy is an attachment to the Redbet Terms of Service and Ongame Network's Multi Account Policy. As such it cannot be reviewed as a stand-alone policy nor does it overrule these documents in case of confliction. Please read through the above two documents before proceeding.
11.2 This Tournament Collusion Refund Policy covers Redbet accounts and Redbet accounts only. Accounts affiliated with other operators within the network will not benefit from it.
11.3 This Tournament Collusion Refund Policy details reimbursement rules in cases of confirmed tournament collusion. The punitive measures enforced upon caught colluders - although mentioned - are regulated by the MAP.
11.4 This Tournament Collusion Refund Policy has been engineered to provide just treatment in the case of cheating being determined in tournaments. All decisions will be made by Redbet and cannot be overruled. Detailed information regarding investigations “ and the investigations made by the Ongame Network Security Team - will be released at the investigators discretion.
11.5 The Tournament Collusion Refund Policy deals with three separate types of tournament collusion; checkdowns, chip dumping and co-op play (multi-accounting).
12.1 Checking down can occur when two or more players call an all-in player. On Redbet it is against the rules and ethics of the game of poker to expressively agree upon this conduct. Equally it is against the rules to suggest such an action. However, merely suggesting it does not equate collusion.
12.2 Players found guilty of verbally agreeing to not play each other in a hand with the explicit intent of maximizing the chance of eliminating a third player will receive a warning. Repeat offenders risk having their prize money confiscated.
13. Chip Dumping
13.1 Tournament chip dumping is defined as a situation where one player purposely loses chips to another player with the sole intent of increasing their combined chances of winning prize money. Chip Dumping will incur a permanent ban of all involved accounts and the forfeit of the total value of prize money.
14. Co-op Play (multi-accounting)
14.1 Co-op play is defined as situations where one or more players enter a total of two or more accounts into a tournament (scheduled or Sit & Go) and are sharing, or attempting to share, information about hands or players between them. Sharing information includes playing the accounts from the same computer, using online messaging services or any other form of off- or online communication.
14.2 All co-op play accounts will be permanently banned and risk, based on the MAP, having their prize money and their entire bankroll confiscated. In all cases of multi-account collusion a full investigation of related accounts will also be initiated. The individuals behind all caught accounts are not welcome to play on Redbet under any circumstances.
15. Casino rules
15.1 The rules for the games are found under each individual game. The rules for the casino tournaments are found in the casino lobby. Present here: Casino lobby
16. General Bonus Terms
16.1 If nothing else is stated, the following rules apply to all bonuses.
16.2 Bonuses can only be withdrawn after you've wagered the bonus money at least 40 times in our Casino. If you try to withdraw the bonus before, the bonus will be void and disappear from your account.
16.3 The wagering requirement must have been cleared within 30 days of receiving the bonus to be valid.
16.4 Please observe that it is not allowed to use the bonus money to play on any Table Games, Poker Games, Mega Joker, Jackpot 6000 or Video Poker games. The only valid games are Classic Slots, Video Slots, Keno, Bingo, Golden Derby, Triple Wins, Cash Bomb and Vault assault. Game play on slots with progressive jackpots will not count towards the wagering requirement.
16.5 Redbet reserves the right to deny or withdraw the offering at any time. No written correspondence will be initiated and Redbets' decisions are final.
16.6 Redbet Gaming reserves the right to exclude a player from future bonuses if the majority of their deposits over time have utilised bonus offers.
16.7 Only one use of this promotion is allowed per person, account, address, computer and IP address. Redbet reserves the right to close any account that is deemed a duplicate account, and to not pay out any bonus to this account.
16.8 All winnings as a result of betting, when having an active bonus, is also considered bonus money and cannot be withdrawn until the original wagering requirement has been met.
16.9 The maximum bet allowed when using a bonus (until wagering requirements are met) is €5 per spin and 50c per bet line. For the purposes of this rule a Bet is defined as one roulette spin, one dealer's dealt hand in any table game, one deal in any Video Poker, one spin on a slot machine, one lottery ticket or equivalent betting in the casino. Anyone exceeding this limit may be liable to have their winnings removed and the initial deposit and bonus reset.
16.10 Redbet Gaming Ltd reserves the right to void bonuses and winnings if the customer or any person in the customers household has previously received a similar or equal bonus on one of our other brands. This applies to both sportsbetting and casino bonuses.
16.11 Maximum cashout from any no-deposit welcome bonuses or free spins (excludes those associated with a deposit bonus) is €100.
16.12 Minimum deposit to activate a bonus is €20 unless otherwise is stated.
16.13 Tournaments are intended as added enjoyment for all of our players. Anyone deemed to be abusing tournaments may be denied future entry and winnings.
16.14 Any winnings during free spins are considered bonus money and must be wagered forty (40) times before a withdrawal is possible.
16.15 If a player uses a proxy to connect to the Site, Redbet reserves the right to void any bonuses and any winnings made while playing with bonus money.
17. Boss Media IPN
17.1 Redbet Poker
17.1.1 The software used when operating the Redbet Poker is licensed from Boss Media Malta Poker Ltd.
17.1.4 The online games offered by the Company's online gaming system are hereinafter called "Games".
17.2 License Agreement
17.2.1 The Company grants the User a personal, non-exclusive, non-assignable, and non-transferable license to use the Company's client software and online gaming system. The User may use the client software on a computer on which he/she is the primary user.
17.2.2 The User may not copy the client software or written materials associated with the online gaming system. The User may not sublicense, nor assign or transfer his/her license, nor rent or lease any portion of the online gaming system. The User may not reverse engineer, decompile, disassemble, modify, translate, and/or make any attempt to discover the source code, or create derivative works based on the online gaming system.
17.2.3 The Company's online gaming system in full title, all pictures, graphics, photographs, animations, videos, music, audio, text, and the software in full are protected by copyright laws. Any unauthorized copying or distribution is strictly forbidden and violators will be prosecuted.
17.3 Terms and Conditions
17.3.1 Language: As the text in this Agreement as well as the rules and guidelines at our website may be presented in several languages. English is always the deciding language in case of differences in interpretation.
17.3.2 Prevention and Investigation of criminal activities: The Company takes active measures necessary to prevent, and to investigate suspected cases of, all kinds of fraud, collusion, money laundering activities and/or other forms of criminal activity. Any such case may be reported to the relevant authorities.
17.3.3 Fraud, Collusion, Improper behavior and Unlawful activities: In the event that the Company has reasonable grounds for suspecting that the User has been involved in any fraudulent, improper, collusive, misleading, fixing, manipulative or other unlawful activity in relation to the User's participation in any of the Games including but not limited to use of any software-assisted methods or techniques or hardware devices for the participation in any of the Games or manipulation of the Company's gaming system, or that the User has colluded or attempted to collude with another user of the Games or has been participating in the act of intentionally losing money to another player (chip dumping), or has provided incorrect information, the Company shall be entitled to take such action as it deems appropriate, including without limitation, immediately blocking the User from accessing the Games, terminating the User's Account, locking the User's gaming account, seizing all funds in the User's account and invalidating any bets placed by the User utilizing such fraudulent methods.
17.3.4 Locked accounts: If a User's gaming account has been locked due to that the Company has had reasonable grounds for suspecting that the User has been involved in any fraudulent, improper, collusive, misleading, fixing, manipulative or other unlawful activity in relation to the User's participation in any of the Games as set out above under the section "Fraud, Collusions, Improper behavior and Unlawful activities", the Company will unlock the User's gaming account if the User lodges a complaint and provides the Company with reasonable proof that the User has not been involved in the aforementioned unlawful activities. The User must provide such reasonable proof to the Company latest within six (6) months from the date the gaming account was locked. Otherwise the User has lost the right to the funds in the locked gaming account and the funds will be seized by the Company. The procedure for lodging a complaint is set out under the section "Complaints" below.
17.3.5 Security checks: In order to maintain a high level of security and to protect the User's funds, the Company may (by itself or by authorizing the company managing the online gaming account) perform random security checks. The User hereby accepts that the Company (and the company managing the online gaming account) has the right to demand additional documentation in order to verify the User in the event of such random security check.
17.3.6 Eligibility: Participation in the Games is open to residents of legal age (18 years or the legal age of majority in his/her jurisdiction, whichever is greater) in a jurisdiction of residence where the Games are not prohibited. Countries from where registrations to participate in the Games are prohibited are not listed in the registration form, as amended from time. Employees of the Company, its licensees, distributors, wholesalers, affiliates, and subsidiaries are not eligible to participate in the Games.
17.3.7 Responsibility: Before the User participates at the Company's online gaming system, he/she is responsible to verify the laws on gambling which govern the place where the online gaming system is used to determine whether there exist any restrictions and also act in accordance with such restrictions. The User fully understands standards and laws, as such standards and laws relate to the Games, of the community/legal jurisdiction where he/she is resident. The User has the complete and unrestricted legal right to participate in the Games and the User's participation in the Games is not prohibited by any government with proper jurisdiction.
17.3.8 Rules and Policies: The User shall abide by any and all rules in the Games as set out in connection with the Games and/or in the corresponding help files such as the House Rules and the House Policies.
17.3.9 Computer transmissions and Random number generator software: The User fully accepts that all computer instructions and responses sent over the Internet to and from the Company's online gaming system and the client software will be binding to the User. The User fully accepts and agrees that random number generator software will determine the outcome of the odds based Games (or the odds based parts of the Games). (In order to understand how to use the Company's online gaming system, the User can access the online gaming system and Games help file.)
17.3.10 Errors and Incompleteness: The User acknowledges that full freedom from errors or incompleteness is impossible to achieve with respect to computer software. The User undertakes to promptly notify the Company in writing of any error or incompleteness in the Company's online gaming system which the User notice while accessing the Games. The user accepts that the Company may adjust the User's account balance in the unlikely event of a software error which incorrectly rewards a prize to the User.
17.3.11 Taxes and Fees: Any applicable taxes and fees in connection with any awarded prize are the sole responsibility of the User. Prizes cannot be transferred, substituted, or redeemed for any other prize.
17.3.12 Cancelled bets: When a User makes a bet, places an ante or posts a blind at a table during a cash game, this money is considered in play and may not be cancelled or returned to the User. In the case where a User has pre-selected a bet button that would automatically instruct a bet to be made, if the User wishes not to bet, the User must unselect the bet button before his/hers turn comes otherwise a bet will be made. In the case of tournaments, when a tournament buy-in is made, the User has the option to un-register from the tournament before it has deemed to have commenced and be refunded the full buy-in amount. Some exceptions may apply depending on the type of tournament and whether the User has made a direct buy-in to the tournament or advanced from a satellite.
17.3.13 Minimum/Maximum bets: For cash games, these are defined by the relevant table limits (by currency) as well as the game type (i.e. limit, pot-limit, no limit) and rules for each game. For tournaments, these are defined by the total initial and additional buy-in amounts (by currency) as defined by the game rules. The User is prohibited to place a wager greater than the available funds in his/her gaming account.
17.3.15 Login, Password, and Security Code: The User agrees that he/she is solely responsible for all use of the Company's online gaming system through his/her Login, Password, and Security Code. The User is obliged to keep his/her Login, Password, and Security Code secret and confidential. The User shall not allow any other person or third party; including, without limitation, any minor, to use or reuse User's account, accept any prize, or participate in the Games. Any unauthorized use of the Login, Password, or Security Code shall be the sole responsibility of the User and be deemed as his/her use. Any liability originating from such use shall be that of the User.
17.3.16 Password Robustness: In general, longer passwords are more robust than shorter passwords. Your password should contain a combination of letters, numbers, and special characters as well. Your password should contain mixed-case letters. Do not create a password that is derived from a username. Do not create a password that has a commonly known first, middle or last name in any form. Do not create a password that utilizes user initials or nickname
17.3.17 One account only: Each User is only allowed to have one active gaming account with Redbet Poker. However, a User may request a new gaming account on Redbet Poker by contacting the Company at firstname.lastname@example.org and providing the reason for requesting the new account. If a new account is opened, the old account will be closed. The User acknowledges that the Company is not a financial institution and the User accepts that the User will not receive any interest on the funds in his/her gaming account.
17.3.18 Payment management: In order to make bets and wagers in the Games the User may transfer funds to and from his/her gaming account to and from the Company's gaming system. The User accepts and authorizes the Company to instruct the company managing the gaming account to manage such deposits and withdrawals.
17.3.19 Deposits: To deposit funds into the User's gaming account, the User can use any of the methods specified in the Cashier ("Cashier") which can be accessed through the Company's gaming system. Information regarding limits, processing time, qualifications and processing fees can also be found in the Cashier. Funds deposited into the Games must originate from a source not related to criminal activities.
17.3.20 Withdrawals: To withdraw funds from the User's gaming account, the User can use the methods specified in the Cashier ("Cashier") which can be accessed through the Company's gaming system. In general the funds withdrawn will be credited back to the origin of deposit unless the Company is prohibited or unable to do so. Information regarding limits, processing time, qualifications and processing fees can also be found in the Cashier. The Company will only remit funds to the same account as is used for deposits. Any limitations on bonus withdrawals and restrictions on withdrawals of funds not played with are set out on the Company's gaming website. The Company will not make a payment in excess of 2,330 EUR (equivalent to 1,000 Maltese liri) out of the User's gaming account to the User until the User's identity, age and place of residence have been verified.
17.3.21 Inactive accounts: If the User has not logged in on his/her gaming account for thirty (30) months the Company will remit the remaining balance in that account to the User, or if the User cannot be satisfactorily located, to LGA.
17.3.22 Chat Rooms: The Company offers the User the possibility to chat in virtual chat rooms. The purpose of the chat rooms is to provide entertainment and communication among the user of the Games. All chat must be in English or the language specific for specially designed language tables. The User may only chat in a way that would be appropriate in a face-to-face meeting. Any foul, abusive or inappropriate language will not be tolerated and the User is not allowed to harass, threaten or embarrass other chatters. The User may not chat about a hand while it is in progress, offer advice to another player through the chat during a hand, urge a player to take any kind of action, chat about any current cards being held or any mucked cards the User held during a hand. The User is not allowed to promote any other gaming websites than the Company's and its affiliates. More detailed information about the chat room rules can be found on the Company's gaming website. The chat rooms for all Games will be supervised and in the case of Bingo games also moderated. All conversations in the chat rooms will be logged and recorded and suspicious chats will be reported to the relevant authorities. The User is responsible for his/hers use of the chat rooms and the User undertakes to comply with the chat room rules set forth in this paragraph and on the Company's gaming website. If the User breaches any of the aforementioned chat room rules, the User will be locked out from the chat room, either for a period of time or permanently. The Company reserves the right to remove chat rooms.
17.3.23 Complaints: If a User has a complaint, the User can:
- a) call the Company on +46 (0)8 667 33 22; or
- b) email the Company at email@example.com.
- The Company will use its best efforts to resolve a reported matter promptly.
- If for some reason the User is not satisfied with the Company's resolution of the User's complaint, the User has the right to bring the unresolved dispute between the User and the Company to the LGA (e-mail: firstname.lastname@example.org).
17.3.24 Governing law and Jurisdiction: The Games and the Company's online gaming system are subject to the laws and regulations of the nation of Malta. Any dispute arising out of or relating to the online gaming system, Games, prizes, website, client software, the Company, and/or the company managing the Users online gaming account, shall be governed by the laws of Malta, excluding choice of law principles, and shall be subject to the jurisdiction of Maltese courts.
17.4.2 "Personal Information" shall be defined as any information about the User that directly or indirectly identifies the User.
17.4.3 The types of Personal Information the Company may collect from the User could include, for example, the User's name, contact information, birth date and billing information.
17.4.4 Most of the Personal Information is supplied by the User on a voluntary basis and some is gathered automatically by the Company's systems such as statistical data on the User's use of the Company's website.
17.4.7 Personal Information collected by the Company may be stored and processed in any country in which the Company or its affiliates, subsidiaries, supplies or agents maintain facilities, and the Company may transfer the Personal Information outside of the User's country.
17.4.8 The Company also has the right to disclose the User's Personal Information to relevant recipients if it is required to do so by law, or if the Company believes in good faith that such disclosure is necessary to: (a) comply with any legal process served on the company or its gaming service; (b) protect and defend the Company's rights and/or property; (c) protect the safety of other users of the gaming service or the public or; (d) investigate any suspected violations of the Company's Terms and Conditions or user guidelines or License Agreement, fraud or other similar and/or unlawful activity performed by the User.
17.4.9 At any time the User has the right to request what Personal Information is being held about him/her. The User reserves the right to access his/her own personal information held by the Company, by emailing the Company at email@example.com, in accordance with the Data Protection Act.
18. Live Casino
18.1 The rules for the games are found under each individual game.
Version 3.16 Last revised 18th of March, 2014