Frequently asked questions

Why play on Redbet?

Redbet Poker

At Redbet.com, we offer the choice of two different poker networks : Ongame Poker and Bossmedia IPN (International Poker Network).

This allows us to offer players greater liquidity and game choice, two first deposit bonuses, exclusive promotions and over €3,600,000 in guaranteed prize pools monthly.

Redbet Casino

Using the latest gaming technology playing at Redbet is just like having a casino in your living room!

We offer all the classic games such as Blackjack, Roulette, Video Poker and Baccarat as well as a fantastic array of Slots and Jackpot Slots to suit every taste.

A great first deposit bonus awaits as well as exclusive promotions.

Redbet Live Casino

Talk to our live dealers in Latvia and experience a real casino feeling.

Redbet Sports

Redbet Sports offers betting on all of the top leagues and major sports throughout the world.

Live betting is offered on approximately 200 football matches a month as well as all the major tennis tournaments. We have a very experienced and personal support team that will help you with all your questions as well as exclusive monthly promotions and a great first deposit bonus.

We offer fast deposits and withdrawals free of charge, often completed within few minutes.

We accept Skrill, Neteller, Instant Bank Transfer, VISA, Mastercard, VISA Electron, WebMoney, Paysafe and Przelewy24.

General questions

How do I register an account?
How do I register an account?

Click the Sign up button, choose a username and submit your personal details. It only takes a couple of minutes. You need to be at least 18 years old to open an account.

I am a European citizen; do I have to pay tax for my winnings?

No, you do not have to pay tax. You must of course take notice of laws and rules that apply to your home country.

Can I have more than one account registered?

No, each player is allowed only one account.

If you are unsure of whether you have an account with us or not, please contact our support through our live chat, email (support@redbet.com) or by phone.

I forgot my password / username, what to do?

If you have lost your password please use the Forgotten your password? link on the website in order to reset it. If you have forgotten your username please send an e-mail to support@redbet.com and provide us with the e-mail address you registered on the account together with name, surname, address and date of birth.

Security and integrity?

Our priority is to create a secure and reliable environment for all our players. We do everything in our power to ensure that our games are fair and honest. We do not participate in any games; we merely provide them. Read more about our security and reliability here.

How do I change my password?
How do I change my password?

You can change your password and many of your other personal details under My account - User details on the website.

Can I change my account currency?

Unfortunately that is not possible, we use euro (€). However you will still be able to deposit with your credit card even though your bank account may have another currency registered. If you make a bank transfer you use your banks currency when sending the money to your Redbet account.

If I have additional questions, can the support help me?

Yes, you can always contact our support if you have any queries. We are available every day between 09.00 and 01.00 CET. We can be contacted by phone (+46(0)8-667 33 22), e-mail (support@redbet.com) or LiveChat here.

Deposits

How do I make a deposit?
How do I make a deposit?

There are several ways to deposit money to your Redbet account. You can find which payments we accept under the “My account - Deposits” section on the website.

How do I increase my credit card deposit limit?
How do I increase my credit card deposit limit?

After making your first deposit via bank card, you can raise your limit. In your bank account statement you will find the transaction to your account. On the same line, you will find a seven letter verification code. In order to raise your limit you need to type this seven letters in to “Verify cards - Credit card management “ under the My Account section on the website. The seven letter verification code will appear on your bank statement around 2 – 3 days after the first deposit to your player account has cleared.

I made a bank deposit, but the money has not reached my player account.

When making a bank transfer to your player account it is very important that you write the “reference number” correctly. If you forget to submit the reference number or typed it incorrectly, please contact our support team. Often we need you to provide us with a copy/receipt (print screen or screenshot) of the transaction showing date, amount and the account number. We will then be able to relocate your funds and process the transaction.

Costs and waiting times?

On the following link you can read more about our Deposit and Withdrawal fee's and waiting times.

Withdrawals

How do I withdraw money?
How do I withdraw money?

There are several ways to withdraw money from your Redbet account. You will find all methods under the "My Account > Withdrawals" section of the website. We are constantly aiming to offer quick and efficient payment solutions for all our players from around the globe.

Costs and waiting times?

On the following link you can read more about our Deposit and Withdrawal fee's and waiting times.

How long will it take for my withdrawal to reach my account?

All withdrawals will be pending until we have approved it. You can speed up the procedure by contacting our support team who can then process the withdrawal.

Kindly be informed that if you are requesting your first withdrawal it might take longer as it will be reviewed by our security department.

I’m trying to withdraw but the transaction is failing?
I’m trying to withdraw but the transaction is failing?

Before you request your withdrawal make sure that you have transferred the money to your Redbet main wallet, Boss Poker / Betting.

Redbet Poker

What is the difference between Ongame and Boss Media?

We offer our players two different networks/clients to play on. It is mostly a matter of taste so we suggest that you download them both in order to see which one you like the most. You can of course play on them both at the same time.

Do you offer a First Deposit bonus?

Yes, on Redbet you can use two First Deposit Bonuses, one on Boss Media and one on Ongame Poker. You will find all information and bonus codes here.

What is the rake/fees?

Rake is a small fee taken by the poker room from the pot in real money cash game tables. When a player puts money into the pot, he/she also contributes an amount to the rake. A tournament Fee is a small amount taken from the tournament buy-in, example: €10+1 where +1 is the tournament fee.

What is a raked hand?

Two requirements must be fulfilled in order to earn a "raked hand":

  • The player should have put money in the pot in any way: voluntary, or by posting a blind or an ante.
  • The pot must be raked. For example if a hand ends without a flop being seen during a game Texas Hold’em no rake is taken.
Is it possible to change my username/nickname?

Unfortunately this is not allowed as this would give you an unfair advantage against other players.

Can I run any of your clients with a Mac?

You can download both the Ongame and the Boss client to your Mac computer.

If I use the First Deposit Bonus on Ongame, can I also get one on Boss?

Yes, on Redbet you can use two First Deposit Bonuses. One for Ongame and one for Boss Media, for more information see the promotion page here.

Ongame Poker

What is the rake structure?
Strobe Rake
Refers to small bet / big bet
$0.05/$0.10 $0.01 for every $0.20 in the pot
$0.15/$0.30 $0.01 for every $0.25 in the pot
Fixed Limit Rake
Refers to small bet / big bet
Lower than $0.50/$1 $0.01 per $0.20 (Max. rake: $0.50)
$0.50/$1 - $2/$4 $0.05 per $1.00
Higher than $2/$4 $0.25 per $5.00
No Limit Rake
Refers to small blind / big blind
Lower than $0.10/$0.20 $0.01 per $0.15
$0.10/$0.20 - $1/$2 $0.01 per $0.20
Higher than $1/$2 $0.05 per $1.00
Pot Limit Rake
Refers to small blind / big blind
Lower than $0.15/$0.15 $0.01 per $0.15
$0.15/$0.15 - $2/$2 $0.01 per $0.20
Higher than $2/$2 $0.05 per $1.00
Max Rake
Maximum rake rule applies for all game types (if nothing else is stated).
2 players $1.00
3-4 players $2.00
5+ players $3.00

*)No rake is charged if there is no flop (“no flop no drop”)

Am I allowed to play online poker at your room?

Players from most countries are allowed to play at our room. However, unfortunately, we do not allow citizens from Malta, Bulgaria, China, France, French Polynesia, French Guiana, French Southern Territories, Italy , Guam, Northern Mariana Islands, Puerto Rico, Turkey, USA, USA Minor Outlying Islands and the Virgin Islands (USA).

How do I earn Player Points?

Player points are earned in any real money poker game.

  • In Cash Games - 3.6 Players Points are earned for every $1 paid in rake.
  • Sit 'n' Go Tournaments - 3.6 Players Points are earned for every $1 paid in fee.
  • Multi Table Tournaments - 3.6 Players Points are earned for every $1 paid in fee.

For example, if you play a $20 + $2 tournament you will earn 7,2 Player Points.

Can I play for fun, without risking losing any money?

We do have plenty of freerolls where you can play for free and win real money. We also have “play money” games where you can play for fun.

Can I resize the tables?

Yes, you can resize the tables, there is however a determined minimum and maximum size for all tables.

Boss

I forgot to submit the first deposit bonus?

No problem, just contact our support team and they will activate the bonus manually for you.

How do I deposit money into the Boss Media client?
How do I deposit money into the Boss Media client?

When you make a deposit into Redbet it will automatically land in your “Boss Poker / Betting” wallet. In order to transfer them to the Boss Media client, simply open the software, log in, open the cashier and transfer your funds.

When will rakeback be paid?

Rakeback will be paid on the 1st of every month for the previous months rake. Players need to rake a minimum €100 a month to receive rakeback.

How can I see my hand history?
How can I see my hand history?

Open the Boss Media client, click on support and there you will find Hand history.

Can I change position/seat on a table on Boss Media?
Can I change position/seat on a table on Boss Media?

Yes, when the table is opened and when you are seated you can press the chair in the lower right corner in order to choose another seat.

How much do I pay in rake on the Boss poker network?

Rake table

Game type Stakes Players dealt Rake Max rake*
No limit / Pot limit - Any 0.01 for every 0.20 in the pot 3
No limit/ Pot limit 0.02/0.04 Any 0.01 for every 0.10 in the pot 3
No limit/ Pot limit 0.12/0.25 to 25/50 Any 0.05 for every 1 in the pot 3
No limit/ Pot limit 50/100 and above 2 to 3 0.05 for every 1 in the pot 2
No limit/ Pot limit 50/100 and above 4 to 10 0.05 for every 1 in the pot 5
Fixed limit 0.10/0.20 Any 0.01 for every 0.20 in the pot 1.5
Fixed limit 0.25/0.50 Any 0.05 for every 1 in the pot 1.5
Fixed limit 0.50/1 to 1/2 Any 0.25 for every 5 in the pot 1.5
Fixed limit 2/4 to 10/20 Any 0.25 for every 5 in the pot 3
Fixed limit 15/30 and above Any 0.50 when the pot reaches 30, 40, 50, 70 ,85 and 100 3
Fixed limit 100/200 and above 2 to 3 1 for every 100 in the pot 2
Fixed limit 100/200 and above 4 to 10 1 for every 100 in the pot 5
Heads Up 0.25/0.50 and above Any 0.25 for every 5 in the pot 1
*The rake deduction is always done in the local table currency; for a table played in USD, the rake would be taken in USD equivalent to the above manner.

Casino Red

How do I activate my Casino Red bonus?
How do I activate my Casino Red bonus?

There are two ways of activating the casino bonus. Either you submit the bonus code upon depositing or when transferring the money to your Casino Red wallet.

Why can I not withdraw my Casino Red winnings?

If you have used a bonus you may have to wager the bonus funds in the casino before anything can be withdrawn. Contact our support team for more information.

Do I need to download to play in The Casino Red?

No, you play directly in the web browser.

I cannot find my freespins, what should I do?

If you have received freespins in any of our games they will automatically be added when you open the game.

Betting

If I use a betting bonus, what happens if I win my first bet?

The stake will be held in your betting account and used to bet with until the bonus wagering requirement has been met. The winnings will be available immediately.

When I have a bonus active, and place a bet, which money will be used first?

When betting with a betting bonus active, the first money to be used is any bound real money. After that bonus money will be used and lastly real money in your main wallet will be used.

I placed a bet of €30, but it shows as two bets in my bets history. Why is that?

When you have a bonus and the bonus money is not enough to cover the entire bet, any remaining money will be taken from your main wallet. Thus, if you have €20 bonus money and €10 in your main wallet, and place a bet of €30 it will place one bet of €20 with the bonus money and one bet of €10 with your real money.

Live Casino

Where is Redbet's Live Casino located?

All games are broadcast from a studio in Riga, Latvia. The studio is only made for Online gambling, and does not allow players to play for real at the venue.

Is there any download required to play?

No download is required. The Live Casino runs using the latest web casting technology.

What happens if a player is disconnected during a game?

If a player is disconnected during a game, all bets will stand and the game will continue. If the player does not reconnect within the time limit while playing Black Jack, the hand will be classed as "stand" and the game will continue.

What happens if the dealer makes a mistake?

Our dealers are highly trained, but if a mistake occurs, the pit boss will be called in. If the game can be continued, it will do so, otherwise the game will be cancelled and all bets returned.

Can I chat with the dealers?

Yes, you can use the chat window to chat with the dealers and the pit boss. They are happy to chat and answer any questions you may have regarding the game. Abuse, harassment and bad language will not be tolerated and chat privileges will be suspended for players who break these rules.

Is everyone allowed to play in the Live Casino?

Due to Latvian laws, players from Latvia are not permitted to gamble in the Live Casino.

Can I ask the dealers or the pit boss about my account?

No, neither the dealer, nor the pit boss have any access to your account information. If you are experiencing any problems of this nature, please contact our support team.

Support
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