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Frequently asked questions

  • General questions
    • Why play on redbet?
    • How do I register an account?
    • I am a European citizen; do I have to pay tax for my winnings?
    • Can I have more than one account registered?
    • I forgot my password / username, what to do?
    • Security and integrity?
    • How do I change my password?
    • Can I change my account currency?
    • How can I contact Customer Service?
    • Which web browser should I use?
    • Who are the MGA?
    • Do you have any sister sites?
  • My account
    • Do I have an account on your site?
    • How long does it take to verify my documents?
    • How do I view my account history?
    • What if I discover that I have input some incorrect personal details?
    • Can I open an account on behalf of someone else?
    • How do I close my account?
    • How can I verify my account?
  • Deposits
    • How do I make a deposit?
    • How do I increase my credit card deposit limit?
    • I made a bank deposit, but the money has not reached my player account.
    • Costs and waiting times?
    • How can I verify my account?
    • Why can’t I deposit?
    • What currencies are allowed on the site?
    • What payment methods do you accept?
  • Withdrawals
    • How do I withdraw money?
    • Costs and waiting times?
    • How long will it take for my withdrawal to reach my account?
    • I’m trying to withdraw but the transaction is failing?
    • Can I send my withdrawal back to another payment method?
    • What is an IBAN, swift code and BIC?
  • Bonuses and offers
    • How do I use my bonus funds?
    • Where can I find information of offers and promotions?
    • How can I view remaining wagering requirement of my bonus?
    • What are the casino bonus terms and conditions?
  • Casino
    • How do I activate my Casino bonus?
    • Why can I not withdraw my Casino winnings?
    • Do I need to download to play in The Casino?
    • I cannot find my freespins, what should I do?
  • Live Casino
    • Where is redbet’s Live Casino located?
    • Is there any download required to play?
    • What happens if a player is disconnected during a game?
    • What happens if the dealer makes a mistake?
    • Can I chat with the dealers?
    • Is everyone allowed to play in the Live Casino?
    • Can I ask the dealers or the pit boss about my account?
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